CANCELLATION POLICY:
If you are unable to attend your appointment, please inform us AT LEAST 24 HOURS before your appointment time so we have the chance to offer the appointment to someone else. Time is reserved to groom your dog(s) so if you fail to inform us within this time frame that you are no longer able to make your appointment then you will incur a cancellation fee of 50% payable before further appointments can be booked. If you fail to show up to your scheduled appointment without prior notice you will incur a cancellation fee of 100% payable before further appointments can be booked.
Where possible we will send out a curtesy reminder however it is your responsibility to make a note of your appointments
DE-MATTING POLICY:
Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter and can strangle the pet’s skin or eventually tear it open. Mats can be very difficult to remove and may require your pets to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mould, fungus, or bacteria to grow causing skin irritations that existed prior to the grooming process. After effects of matting removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Complete shaving of the dogs will only be carried out if the dog is extensively matted. This will dramatically change their appearance and may be very short and close to the skin. This may expose pre-existing skin conditions. We cannot be held liable for this. Our normal grooming charge does not include de-matting. There will be an additional charge of £5-£10 depending on severity to de-mat your dog(s). Please note we groom humanly and if we feel your dog(s) is/are in pain, they will be shaved.
PUNCTUALITY:
Where possible, we recommend arriving 5-10minutes early for your appointment to allow your pet to relieve themselves. Please do not enter the salon until your appointment time, unless asked to do so as this may disrupt other pets in the salon. If you arrive late for your appointment, it may affect our ability to complete your pets groom, however you will be required to pay in full for the appointment allocated to your pet. We will contact you 10minutes before your pet is ready to be collected unless you request more notice. Please ensure you arrive on time to collect your pet. We do not have the facilities to provide day care services, therefore caring for your pet in your absence may affect our next appointment. If you are 30minutes late collecting your pet, you will incur a £10 late fee and an additional £1 for every additional minute that your pet is in our care.
PAYMENTS:
Payments will be made at the end of the groom. Estimates are based on an average dog of the breed or type, but owners must remember that some dogs will require extensive extra work, and this will be charged for.
HEALTH:
Grooming of sick or elderly dogs is entirely at owner’s risk. Grooming may expose underlying skin or health problems that we cannot be held liable for. Your dog(s) should be up to date with their vaccinations. An unvaccinated dog(s) puts itself and owners at risk. If you wish to have your unvaccinated dog(s) groomed, we cannot be liable for any illness contracted by your dog(s) as a result of them not being vaccinated.
ANXIOUS/AGGRESSIVE DOGS:
Please tell us about your dog(s) behaviour at previous grooming establishments and at home. By telling us, we are better prepared in dealing with your dog(s). Please inform us if your Dog(s) bites, has ever bitten and/or has ever been aggressive to people or other animals. We reserve the right to refuse or stop services at any time before or during the groom and to charge the client the quoted price in full. Should your pet require an additional groomer for handling during their groom you will incur an additional groomer fee if £20per hour.
Bells and Bristles 